Last Call For Process Mining Camp 2020 Anne12 Jun ‘20

Are you ready to roll for this year’s Process Mining Camp? We have already warmed up the room with a quick workshop earlier this week, and there is friendly chatter and a good time all around our campfire on Slack — Come on in and join us!

With just one live-streamed talk each day, from 15 to 24 June, this year’s online camp edition is designed to be compatible with the rest of your life.

Our camp sessions start at 16:00 CEST each day (check your own timezone here). After each talk, there will be more than enough time for all of us to hang out together in the Slack community. Any open questions and interesting topics that come up will be addressed during our Process Mining Café sessions, where we bring back our speakers for an extended Q&A the next day.

Don’t miss out on hanging with your fellow process miners and sign up now!

Here is what’s on the menu for this year’s camp:

Christian Pohle (Lufthansa, Germany)

Lufthansa Technik AG is the Lufthansa Engineering group that provides maintenance, repair, and overhaul services for aircraft, engines, and components. They wanted to reach a significant reduction of “turn-around-time” in parts repair.

Christian Pohle is Head of Process at Lufthansa Technik. Following the Theory of Constraints, his team used Process Mining to identify the worst turn-around-time burdens in the parts repair process and then prioritize their burn down, elimination, and solution. Afterwards, an agile project picked up these insights and optimized the turn-around-time step by step.

Carmen Vermeer & Noortje Groenendaal (Total Gas & Power, The Netherlands)

Total has been active in energy for almost 100 years. With 98,000 employees spread across 130 countries, they have an intimate understanding of the energy world. Total Gas & Power is a B2B energy supplier in the Netherlands and part of the Total Group.

Carmen Vermeer is a Business Intelligence analyst and Noortje Groenendaal is Marketing Manager at Total Gas and Power. On a daily basis, they are transforming data into insights and eventually knowledge that enables their business to improve decision-making. They have used process mining to analyze both internal processes as well as for the analysis of the Customer Lifecycle. At camp, they will focus on sharing their experiences from their customer lifecycle analysis.

Sudhendu Rai (AIG, United States)

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through General Insurance, Life and Retirement and Investments business units.

Sudhendu Rai is the Head of Data-Driven Process Optimization in AIG’s Investments organization. Last year at camp, Sudhendu introduced their ‘Process Wind Tunnel’ framework that utilizes data analytics, visualization, process mining and discrete-event simulation optimization for improving insurance business processes within AIG. In his talk this year, Sudhendu will share a new simulation-based example case and another process mining project.

Nelleke Smits (a.s.r., The Netherlands)

The history of a.s.r. begins 1720 in “Stad Rotterdam”, which as the oldest insurance company on the European continent was specialized in insuring ocean-going vessels — not a surprising choice in a port city like Rotterdam. Today, a.s.r. is a major Dutch insurance group based in Utrecht.

Nelleke Smits is part of the Analtyics lab at the Digital Innovation team and takes you on her journey to introduce process mining at a.s.r. As a trainee, she had the unique opportunity to start with process mining full-time and to experience the successes and difficulties that come with starting something new. Now, 10 months later she will tell you what she learned, the challenges she overcame, and what still lies ahead.

Zsolt Varga (European Court of Auditors, Luxembourg)

The European Court of Auditors is one of the seven institutions of the European Union. It was established in 1975 in Luxembourg in order to improve EU financial management.

Zsolt Varga is a Data Scientist at the European Court of Auditors. Today’s potential for capturing and processing data digitally uncovers new opportunities that public auditors cannot afford to neglect. But incorporating analytics into audit is not without challenges. How can auditors move into this new field? Zsolt believes that process mining is a smart way for auditors to achieve mastery over the data and turn it into actionable insights. At camp, he will show the results from multiple process mining projects that they performed.

Hilda B. Klasky (Oak Ridge National Laboratory, United States)

Oak Ridge National Laboratory (ORNL) is a leading science and technology laboratory under the direction of the Department of Energy.

Hilda Klasky is part of the R&D Staff of the Systems Modeling Group in the Computational Sciences & Engineering Division at ORNL. In their latest process mining case study, the team analyzed healthcare data from the Veterans Affairs Corporate Data Warehouse. They realized that, to be able to discover and visualize clinical order processes like the radiology process, the data needed to be significantly condensed and pre-processed in various ways. Hilda’s presentation will focus on these data processing and simplification steps.

Harm Hoebergen & Redmar Draaisma (Freo, The Netherlands)

Freo, part of Rabobank, has been an online lending specialist for more than 10 years. Delivering a simple and clear lending experience is one of their goals.

Harm Hoebergen is COO and Redmar Draaisma is a data analyst at Freo. The loan and credit process is changing quickly as there are more and more opportunities to deliver faster in a multi-channel environment. While the experience for the customer is changing, it’s important to keep delivering as promised and make sure that the internal risks are in control. Freo has, therefore, adopted operational management as the approach to maintain and improve performance. Especially process mining gives them deeper insights into the effects. This way, they are able to take the right measures when things suddenly change.

On the last camp day, Wil van der Aalst will see us out for the summer with his traditional camp keynote:

Closing Keynote By Wil van der Aalst (RWTH, Germany)

Oops, My Events Refer to Multiple Objects!

Process mining starts from events that are characterized by a case identifier, an activity name, a timestamp, and optional attributes like resources or costs. In many applications, there are multiple candidate identifiers leading to different views on the same process. Moreover, one event may be related to different cases (convergence) and, for a given case, there may be multiple instances of the same activity within a case (divergence). To create traditional process models, the event data need to be “flattened” which can lead to incorrect analysis results. Moreover, the overview is lost rapidly. Hence, more holistic approaches are required.

Wil’s keynote will give you a sneak peek into the latest research on “Object-Centric Process Mining”. He will show recent research results able to handle events that refer to multiple objects such as customers, suppliers, employees, orders, products, machines, etc. The corresponding insights are relevant for anyone applying process mining, independent of the tools being used.

Wil van der Aalst is the founding father of process mining. He started to work on “workflow mining”, as it used to be called, way back when nobody believed the necessary data even existed. As a full professor at RWTH Aachen University, Wil has supervised countless PhD and Master students on the topic and is head of the IEEE Task Force on Process Mining. He is the author of the book “Process Mining: Data Science in Action” and the creator of the popular Process Mining MOOC.*

Sign up now and see you at camp very soon!

Anne Rozinat

Market, customers, and everything else

• anne@fluxicon.com
• annerozinat
• @arozinat

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.

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