Process Mining at Vanderlande — Process Mining Camp 2019

The seventh speaker at Process Mining Camp 2019 was Boris Nikolov from Vanderlande in the Netherlands.

When you have a problem that needs to be solved immediately, you do not have the luxury to start learning about new techniques that might help you to diagnose or fix this problem — You have to rely on the tools that you already know.

Fortunately, Boris already knew how to use process mining when one of their customers in the parcel distribution center called him to solve a problem of recirculating parcels. Boris works for Vanderlande, a company that makes systems for baggage handling, and for parcel sorting and routing. Normally, parcels entering the system are scanned and routed to the right locations. However, a percentage of parcels kept on circulating.

Using the standard checks, Boris could not find the problem. So, he tried process mining and discovered the root cause: The lookup of the location of parcels in the ERP system was delayed.

Watch the video of Boris' talk to hear the full story and to learn about his other projects in the area of logistic process automation.


From 15 to 24 June 2020, we will meet for our first digital edition of Process Mining Camp. This year, camp will not only be fully online and free of charge, but we are also trying out a new format.

We will get together for one live-streamed talk each day, with lots of discussion and socializing at the campfire in between. You can read more about this year’s camp format, and why we think it can create a more relaxed and engaging experience, on our updated camp website.

Take a look at the program and sign up now!

Anne Rozinat

Anne Rozinat

Market, customers, and everything else

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.