Process Mining Camp 2018 — Get Your Ticket Now!

Have you always wanted to meet other process miners in person? Perhaps you followed the MOOC and would like to share your experiences with people who are also just starting out. Or you have already worked with process mining for several years and now you want to learn from other organizations about how they made the next step?

Get your ticket for Process Mining Camp on 19 & 20 June now!

For the seventh time, process mining enthusiasts from all around the world are going to come together in the birth place of process mining1. Last year, more than 220 people from 24 different countries came to camp to listen to their peers, share their ideas and experiences, and make new friends in the global process mining community.

Like last year, this years Process Mining Camp will run for two days:

Day 1: Practice Talks on 19 June

The first day (Tue 19 June) will be a day full of inspiring practice talks from different companies, as you have seen at previous camps.

While we are still putting the finishing touches on this year’s camp program, we are excited to share with you the first five speakers for our practice talks:

Fran Batchelor – UW Health, United States

UW Health is a large academic medical center associated with the University of Wisconsin-Madison located in Midwestern United States. More than 600,000 patients are served annually at 7 hospitals and 87 outpatient clinics.

Fran Batchelor is a Nursing Informatics Specialist at UW Health supporting surgical services at 3 of its hospitals. Fran will share the challenges and successes of introducing process mining to UW Health. She will also demonstrate how process mining was used to analyze the flow of urgent and emergent surgical cases added to the schedule and how this technology provided a new way of using the data.

Niyi Ogunbiyi – Deutsche Bank, United Kingdom

Deutsche Bank is Germanys leading bank with a strong presence in Europe and significant presence in Americas & Asia Pacific.

Niyi Ogunbiyi is a Six Sigma Master Black Belt in the Chief Regulatory Office (CRegO) Operational Excellence Team. In his talk, he discusses how the bank has fared in its process mining journey and which lessons they have learnt along the way. One of the things he will show is how they balanced the exploratory and the targeted parts of their process mining analyses.

Marc Tollens – KLM, The Netherlands

Founded in 1919, KLM Royal Dutch Airlines is the oldest scheduled airline in the world still operating under its original name. In 2016, the KLM Group operated worldwide flights with over 200 aircraft, generating 10 billion in revenue and employing 32.000 staff from its Amsterdam basis.

Marc Tollens is a digital product owner. He leads the development teams to develop online services to create an optimal journey for their customers. In his talk Marc will share how he used process mining to help his teams to learn how to get the most out of each sprint.

Dinesh Das – Microsoft, United States

Microsoft is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Dinesh Das is the Data Science manager in Microsofts Core Services Engineering and Operations organization. The converge of digital technologies with machine learning and cognitive solutions gives him the opportunity to reimagine everything every day. He believes that process mining can be a silver bullet to accelerate the digital transformation and is passionate to share his experience.

Olga Gazina – Euroclear, Belgium

Euroclear is one of the largest Financial Market Infrastructure providers in the world. Many of Euroclears business processes rely on sophisticated IT services developing a large variety of reliable, scalable, and secured solutions.

Olga Gazina is working for the Internal Audit department as a Data Analyst. With the goal to make internal controls more efficient, she has applied process mining to the code testing process of the Component and Data Management IT division. Olga will share the main steps of dealing with complex data and tips for finding the most useful angles from which the process should be looked at.

Day 2: Workshops on 20 June

On the second day (Wed 20 June), we will have a hands-on workshop day. Here, smaller groups of participants will get the chance to dive into various process mining topics in depth, guided by an experienced expert.

Participation in workshops is of course optional, but if you want to hone your craft and focus on your topic of choice with a group of like-minded process miners, you will fit right in! The workshops take place in the morning and all four workshops will run in parallel (so you need to pick one).

You can choose between the following four workshops:

Workshop 1 How can I use process mining in my internal control system?

Marc Gittler & Patrick Greifzu, Deutsche Post DHL Group

The benefits of process mining during internal control and compliance audits have been discussed often in recent days. The main objective of these reviews is to get an overview of high-risk processes and to identify gaps within the internal control system. In the past, traditional data analysis techniques did not produce sufficient results, because they are time-consuming, technically challenging, and not free of bias.

During this workshop, you will have the opportunity to get in touch with experienced auditors, which have used data analytics and process mining techniques for different use cases. You will get an overview of the different phases of an audit process and how process mining will fit in these phases, from preparation to reporting. It does not matter if you work as an auditor, compliance officer, or risk manager Process mining can be used by all control units (1st to 3rd line of defense) within a company to ensure efficiency and effectiveness of the internal control system.

Marc and Patrick have over ten years of experience as auditors. Before they joined Deutsche Post DHL Group Audit, they worked as auditors in the banking sector. During that time, they applied data analytics and process mining techniques to make their audit work more efficient and target-oriented, especially for operational postal processes, to reduce the risk of losing revenue.

Workshop 2 How can I prepare bigger data sets for process mining?

Eddy van der Geest, Tata Steel

Preparing your data for process mining can be a complex and time-consuming task. Especially when the data size exceeds the capacity of your beloved Excel application, you need to find other ways to transform your data in the right format for process mining.

ETL (Extract Transform Load) tools make it possible to combine and transform large data sets without any programming skills. In this workshop, you will learn how to perform some common data transformation tasks for process mining with an ETL tool. We will use the data analysis tool KNIME for the hands-on exercises. Even if you are not too tech savvy, you will see that you can prepare your data yourself in minutes, by just dragging and dropping and connecting the dots.

Eddy van der Geest is a senior auditor at Tata Steel. He has more than 25 years experience as an auditor and believes that data is the key to innovate his work. He frequently gives seminars about how to use data analysis tools such as KNIME to help others become more data driven.

Workshop 3 How can I discover the real customer journey?

Rudi Niks, Fluxicon

Over the past years, many organizations have adopted new channels to interact with their customers. One of the challenges is to give the customer a seamless experience across these channels. Discovering customer journeys with process mining is one of the approaches that has become very successful to understand the real, cross-channel customer experience. Rudi has seen many examples over the years and is finally ready to share some best practices.

In this workshop we will focus on the typical challenges that you will face when analyzing customer journeys with process mining. For example, combining data from multiple sources, and working with the sheer amount of click stream data, can be overwhelming. Furthermore, you can get lost very quickly because the resulting process maps become very complex. To avoid this, you really need to know what you are looking for. Join this workshop and learn how you can bypass these common pitfalls when applying customer journey mining.

Rudi Niks has been one of the first process mining practitioners. He has over ten year of experience in creating value with process mining. At Fluxicon he ensures that Disco miners are the best process miners in the world.

Workshop 4 What questions can I answer with process mining?

Anne Rozinat, Fluxicon

When you start out with process mining, it is often a bit of a chicken-and-egg problem: You are supposed to start with questions about your process, but which kinds of questions can you actually answer with process mining?

We will give you 20 typical process mining questions as a starting point and show you how to answer them. In this workshop, you will work hands-on with multiple data sets to understand the different approaches for measuring your process performance, analyzing compliance, and answering other process mining questions.

Anne Rozinat is the co-founder of Fluxicon and working with process mining every day. She has obtained her PhD Cum Laude in the process mining group at Eindhoven University of Technology and has given more than 100 process mining trainings over the past years.

Get your ticket now!

Process Mining Camp is not your run-of-the-mill, corporate conference but a community meet-up with a unique flair. The campers are really nice people who do not just brag about their successes but also share their pitfalls and failures, from which you can learn even more than from stories that go well. In addition, you will get lots of ideas about new approaches and use cases that you have not considered before.

Tickets for both the camp day and for the workshops are limited. To avoid disappointment, reserve your seat right away.

We can’t wait to see you in Eindhoven on 19 June!

Even if you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

  1. Eindhoven is located in the south of the Netherlands. Next to its local airport, it can also be reached easily from Amsterdams Schiphol airport (direct connection from Schiphol every 15 minutes, the journey takes about 1h 20 min). ↩︎

Anne Rozinat

Anne Rozinat

Market, customers, and everything else

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.