Process Mining Camp is where professionals gather to learn from seasoned experts. A place where you can meet fellow explorers and exchange ideas, tips, and experiences. Old-timers and greenhorns alike, this is where we get down to business and share stories from the frontier at the campfire.
Whether you are an expert or have just recently heard of process mining, here you can meet other people who are just as curious and passionate about process mining as you are. Learn about how others are using process mining, and what they have to tell you.
Learn how others are using process mining. We have asked some experienced practitioners to tell us all about their successes, the difficulties they faced, and their best tips and tricks.
Dive into process mining for a full day, and meet the process mining community. Lunch and drinks are included and on-site, so you can continue that conversation right there.
Where are we right now in the process mining community, what are the challenges and the successes, and where do we go from here? Join Anne Rozinat and Wil van der Aalst for an inspiring conversation.
Make friends with other process miners and continue the conversation during the camp evening at our Process Mining Party, and over breakfast, at the process mining brunch in the morning.
Get your badge and t-shirt, grab a coffee, and get to know the other campers.
What It Means To Study A Too Lengthy Administrative Process.
How To Manage Your Process Mining Analysis.
Help yourself to a warm lunch buffet, served right outside the camp room.
Leveraging Human Process Knowledge Via Process Mining.
Step By Step: From Data to Event Log.
Share your workshop experiences with your fellow campers over a nice cup of coffee.
Using Process Mining In An Event-Driven Environment.
A room full of process mining enthusiasts and lots of coffee. What's not to like?
Fireside chat with Anne Rozinat.
Relax and socialize with your fellow campers, and continue the discussion over drinks.
Process Mining Camp is the only conference worldwide that is focused exclusively on the practical application of process mining.
Listen to information-packed practice talks, and join us for an inspiring fireside chat. You will love the enthusiastic atmosphere, and make new friends with process mining enthusiasts from all over the world.
Photos © 2013 Jan Taco te Gussinklo
Since 2012, Process Mining Camp has become the annual family meeting for the process mining community.
Last year, more than 100 process mining enthusiast came to Eindhoven from 16 different countries, some from places as far away as Brazil, the USA, and South Korea.
Practice talks are the heart and soul of Process Mining Camp. We have found a number of smart and experienced process mining professionals who are willing to share their knowledge and experiences with you, no holds barred. Every talk is followed by ten minutes of discussion with the audience, so that you can get the answers you need.
Administrative processes are typically based on public laws and regulations. As such, you might think that they must be quite simple and well-structured, especially when compared to customer journey or hospital processes. The truth, though, is that administrative processes can become very complicated as well.
Léonard and his colleague Ines analyzed the construction permit process at the City of Lausanne, which is regulated by 27 different laws from Swiss federal law, cantonal law, and communal regulation. It takes an average of six months to obtain a construction permit in Lausanne, from when the demand is filed. The administrative and technical employees already handle a heavy workload, while external clients like architects and construction businesses have put pressure on the public works department to speed up the process.
The objective of the study was to identify bottlenecks and inefficiencies in the process, of course without changing or removing any of the legally required steps. Léonard will take us on a journey through the project, with all its challenges, highlights, and findings. One of the problems was that there was no proper activity name and Léonard will show hands-on how he used text mining to pre-process the data.
Extracting process mining data from ERP systems like SAP and Oracle is a challenging task. The problem is not only to find the right data in the thousands of business tables, but there is a whole range of other questions that have a direct impact on the suitability of the data that you get.
Mieke created her first event log from a relational database already 8 years ago as part of her PhD research and elaborated her experience later in industry. By now, she has created dozens of event logs from different relational databases (from standard ERP systems to custom-made legacy systems). In this talk, she will walk you through a step-by-step approach for extracting a good event log from any relational database, which has never been published before. Based on illustrations of each step you will learn about the implications of your decisions and get a unique headstart the next time you need to extract process mining data from a database. We will also deliver handouts of the checklist for your own use.
Atos is a a digital services company, which — in its Managed Services sector — hosts IT infrastructure and manages processes (like the handling of incidents and changes) for their enterprise customers. As a former process manager in the IT Services area, Willy knows exactly how challenging it is to balance conflicting goals like standardization and accommodating custom requirements. Processes are critical in this space.
Willy is now a process mining analyst and has worked intensely on the analysis of the incident and change management processes over the past six months. As an analyst, you face a set of completely different challenges: Process mining provides endless possibilities, but how do you stay on top of your different analysis views, new questions that emerge, and data issues? And once you need to present your results to an audience unfamiliar with process mining, how do you communicate your findings and keep everyone on board?
At camp, Willy will share some tips that have worked for her to keep track of her own analysis and deliverables. In a hands-on segment, she will also show the different views she has taken, as well as some tricks of how to prepare the data in such a way that it provides optimal flexibility. You can look forward to a deep-dive talk that will help you stay more organized in your own analysis, and that will broaden your view on the different perspectives that you can take in your process mining analysis.
Most of the processes that are currently analyzed with process mining are from the services area. But production processes can be analyzed as well. In fact, the Six Sigma and Lean Six Sigma movements that are so commonly used as a process improvement methodology today have originally emerged from the improvement of manufacturing processes.
Veco is a precision metal manufacturer. With more than 15 years of experience in supply chain management, Joris is the operations manager and Six Sigma expert at Veco. He has used Minitab to statistically analyze the processes and drive improvements. When he discovered process mining, he found that process mining can leverage the human process knowledge in a powerful way that classical Six Sigma analyses can’t.
At camp, Joris will show a side-by-side comparison based on a concrete example of a Six Sigma and a Process Mining analysis and explain the differences, benefits, and synergies.
There has been a lot of discussion about the challenges that our healthcare systems are facing, because of the aging population and increasing costs. Process improvement (while maintaining or improving quality of care) is therefore very important to keep pace with these developments.
Radboud university medical center is an academic hospital that is quite advanced in their adoption of electronic patient record systems, among other things, but process analysis and improvement remains as big a challenge as in all other hospitals as well. Bart is a process improvement expert working with the medical staff in different areas at Radboudumc, and he encounters these challenges on a daily basis.
At camp, Bart will share the specific difficulties of process analysis in healthcare. He will show the benefits that process mining can bring to the improvement of healthcare processes based on the example of the Intensive care unit and the Head and Neck Care chain at Radboudumc.
Edmar worked for a project team at DUO, the study financing arm of the Dutch Ministry of Education, to help set up a new event-driven process environment. Unlike typical workflow or BPM systems, event-driven architectures are set up as loosely-coupled process steps (which can be either human or automated tasks) that are combined in a flexible way. The new system was introduced with the goal to improve the speed of DUO’s student finance request handling processes and to save 25% of the costs.
At camp, Edmar will walk you through the specific challenges that emerged from analyzing log data from that event-driven environment and the kind of choices that they had to make. He will also discuss the key metrics DUO wanted to monitor from a business side. You will learn how process mining can be used to very quickly uncover technical errors in the pilot phase of a new system, as well as gain transparency in the business KPIs for the new process.
Rudi has worked on many different process mining projects over a range of industries in the past years. Based on that experience, he has learned that there are two main ingredients to achieve continuous improvement with process mining: First of all, you need the right understanding of the process and the performance of the process. Secondly, you need to actually make the necessary changes to benefit from these insights. But how exactly do you go about doing that? Which warning signs should you look out for in your own organization?
At camp, Rudi will give you examples of what he has seen go right, and wrong. You can expect concrete advice and action points that will help you to make your process mining projects as successful as they can be.
Performance measurements are part of every process improvement project. Many people working with process mining are looking for quantifiable results that they can use to compare processes, and to evaluate the effectiveness of their improvements. So, what exactly can you measure with process mining?
Rather than giving you the one magic metric — which, I am sure you have guessed already, doesn’t exist — Anne will give you a deep-dive into the world of metrics: What constitutes a good metric? What are the pitfalls? At camp, you will learn which kind of questions you can answer with process mining, how you can quantify your results, and what you should pay attention to.
In the last years, our practice talks have been limited to 30 minutes, including Q&A. This helps the presenter to focus their message on the central themes and lessons learned. It also allows to cover a variety of different aspects over the day, so that everyone finds a topic that is close to their heart in the program.
This year, in addition to the shorter Focus Talks, you can look forward to Deep Dive Talks of up to an hour. Here, experienced process miners get the time to really show things in more detail, right down to the step-by-step.
This combination of focused and deep-dive talks will bring you the best of both worlds: A wide breadth of topics, as well as extensive, deep, and actionable insight that you can use right away.
The camp program, with its hands-on practice talks, is designed to give you, newcomers and experts alike, lots of inspiration and tips to think about and use for your own practice. At the same time, the most valuable insights often come from hallway-track conversations with your peers, where you can share your story and get direct feedback as well. So, the actual chance to talk to other campers face to face is just as important as the program itself.
That is why we have thought about how we can create more room for meaningful discussions between campers, besides the conversations that you will have in the breaks of the program.
There is no dinner at the conference site this year (we can help you form groups, and give you tips for where to go). After dinner, we will all meet up again in a nice bar in the city center of Eindhoven. You can expect a relaxed atmosphere, great music, and the chance to get to know the other campers over a refreshing beer, wine, or soft drink. We will have a special friend as a DJ over from Berlin, and we are really looking forward to a great evening rounding off the camp day together. Even if you are living in the area and do not plan to stay overnight, you should come!
For those of you who do stay overnight, there will be a goodbye breakfast in a nice, spacious café (built in a former Philips factory) in the city center on Tuesday 16 June in the morning. Have as much breakfast, coffee and tea as you want, catch up with that one person who you did not get a chance to talk to yet, and get on your way home fresh and awake.
If you are participating in the co-located 2-day process mining training on 16/17 June: We will start a little later on day 1 and leave from the breakfast together.
“Process mining camp is the place to be for process mining practitioners. The camp enables process mining enthusiasts to share practical experiences and learn best practices. Moreover, it facilitates community building through the unique setup of the camp.”
— Prof. Wil van der Aalst
TU Eindhoven, The Netherlands
“If there is an event you should attend to actually learn about process mining, and how it is making a difference by helping organizations to change and adapt faster, this is the one for which you should save the date.”
— Alberto Manuel
“Especially as a beginner in the field, I found the camp extremely informative, educational and important for me. It was not easy for me to make the trip but now, afterwards, I feel so good and so happy that I made the effort.”
— Prof. Samuel Itzikowitz
“As chairman of the Dutch NGI-NGN Special Interest Group on Process Mining I really endorse the sharing of practices and knowledge across the process mining community. My experience from previous years is that ‘The Camp’ is the place to be if you want to experience the world wide application of process mining. It's leading edge, realistic and down to earth. A great way to expand your network and you just might get that breakthrough you needed to further your efforts in conducting successful process mining projects.”
— Frank van Geffen
Rabobank & Ngi, Netherlands
“In our company we are extremely focused on processes, and we see process mining as a valuable technique to quickly understand how processes are executed in reality. The process mining camps have been very important for us to learn about the possibilities and limitations. Rather than process mining as only a ‘technique’, for us it's the place to listen to other companies revealing their experience with process mining.”
— Ward Steeman
“Attending process mining camp was a great opportunity to learn from other process mining practitioners in a relaxed and informal setting. Particularly helpful were presentations and discussions around key process mining challenges including aligning process mining efforts to organisational culture and obtaining and preparing process data.”
— Mitchell Cunningham
An event like Process Mining Camp deserves an appropriate venue. What better campsite to choose than the TU Eindhoven (TU/e), the place where process mining was invented?
This year's camp will take place in the TU/e Auditorium (Blauwe Zaal). You can expect comfortable seating, a nice, roomy area with lots of air to breathe, and a professional projector and sound equipment.
The auditorium is located in the south-western corner of the TU Eindhoven campus, and it can be reached from Eindhoven central train station by a 7 minute's walk. If you want to come by car, parking space is available nearby on the university campus.
You really should! Otherwise you will miss the process mining party and goodbye breakfast. Furthermore, you might want to join our popular 2-day process mining training on 16 & 17 June, right after camp.
If you need a recommendation for a place to stay, consider the following options:
In general, each hotel that is in walking distance to the Eindhoven train station should be fine. Just make sure you book your hotel early (in fact, do it right away) — A quite popular Dutch pop singer will give five concerts in the Eindhoven football stadium, just before and after camp, so hotels will be more busy than usual.
We are Anne and Christian from Fluxicon, and we love process mining. After finishing our PhDs with Wil van der Aalst in Eindhoven, we founded Fluxicon with two goals in mind. For one, we want to build the best process mining software for professionals. At least as important a goal for us is to spread the word about process mining, to grow the process mining community worldwide, and to bring the community closer together.
For us, Process Mining Camp is that dream come to life. The whole process mining community is coming together in one place for a day. No academic talks, and no sales show. At camp, we focus squarely and exclusively on the practical application of process mining.
In 2012, more than 70 smart and driven people joined us for the first Process Mining Camp. In 2013, we moved Process Mining Camp to the Zwarte Doos and added workshops, and we had a great day with more than 100 process mining enthusiasts from all over the world. In 2014, camp tickets sold out very quickly, and process mining enthusiasts from more than 16 countries came for a varied program including workshops, keynotes, and a panel discussion.
This year, we will go back to the roots and put the practice talks front and center of the Process Mining Camp. We want to give our speakers the space to really go into detail, so that they can provide hands-on insights for you to take home and try for yourself. We think you are going to really love this year's camp, and we cannot wait to meet you in Eindhoven!
If there is anything we can help you with preparing for camp, or if you have questions, just shoot us an email at firstname.lastname@example.org.
We hope to see you at camp soon,
Process Mining Camp 2015 is organized by Fluxicon.