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Lights, Camera, Action — Process Mining! 4

Towards the end of last month’s process mining camp, I found myself in a small group, and the conversation circled in on the question: “What is the number one obstacle holding back Process Mining?” A number of topics were brought up, from the difficulties of getting data in some settings, to organizational barriers. I don’t think there is a single best answer, but my personal favourite would still be: Most people don’t even know that Process Mining exists, or what it is exactly.

Spreading the word about Process Mining is a goal that is near and dear to our hearts here at Fluxicon. We have teamed up with the Process Mining Group of Wil van der Aalst at Eindhoven University of Technology, and we have produced a short video clip. Our video introduces the basics of Process Mining, and why you would want to use it. We wanted to make it understandable and comprehensive, but also short and sweet1.

Have a look, and see whether we succeeded:


(Click here to view this video on YouTube)

We would like to thank Wil and his group for a great collaboration, and of course our very smart and talented friends at 908video in Berlin, who did the actual work and heavy lifting!

We hope that you like our video, and that it will be a conversation starter and a way to share the magic of Process Mining with your friends and colleagues2. Let us know what you think about it right below in the comments!


  1. Because, let’s face it: Nobody likes to watch long, boring videos. 
  2. Of course, if you like our little clip, please go ahead and twitter, like, and share it in whatever way you prefer! 

Comments (4)

Great video! I will use it. Just be careful that for the starters with no professional experience in this area (yet), e.g. students, you might also want to mention the importance of qualitative investigations such as through interviews.

I clearly remember at the recent Process Mining Camp that someone posed the question: “What if that ‘slow’ person discovered through process mining is simply that slow because he/she gets all the difficult tasks as he/she is the most capable person?”

Thanks, Geoffrey!

We wanted to keep the video short, so we had to leave out quite some points, and reduce it to the major ones.

Indeed, you make an important point. Some people confuse process mining, in that they think it is meant to replace workshops or interviews. In some cases, that may be true. However, in our opinion, process mining is rather a great tool to focus and improve process improvement projects, so that your workshops and interviews start at the right point, with the right background information.

And of course, you have to take the results from process mining with a grain of salt, and not act blindly on them. They are, again, a starting point for the analyst, who can then apply their knowledge and intelligence to dive deeper.

Thanks again for your comment!

Hi Christian,

Nice video introduction about Process Mining and its application by using a simple example of Credit Card Issuing Process. I think there is a need to integrate the Process Mining with other approaches as well so that researchers from other areas should start think about it. For example other modelling languages used to model the user requirements can be mapped to the process modelling language and then can be analysed by applying Process Mining Toolkit. I am working on “Feature Modeling” a flexible modelling approach that models a system in terms of features and different relationships among features and their selection according to user defined requirements and goals. But to find and analyse different positive / negative (desired / undesired) interactions among features we can utilise the Process Mining. As there is some research work in which feature models can be mapped to business processes (BPMN) and this mapping facilitates us to mine such business processes. This mapping and mining framework really helps to the researchers who are working on feature analysis and feature interactions field and use really hard mathematical techniques to create process maps and interactions diagrams to get the view of interactive features. I think its much easier and intuitive by augmenting Process Mining with Feature Modelling.

Apologies for being lengthy. Anyway nice work done by the people working in the field of Process Mining.

Thanks

Hi Imran,

Great to hear that you like our video!

I definitely agree that Process Mining is a technology that can, and often should, be integrated with other approaches. Once people have a good understanding of what Process Mining is, and where it can help, they typically find it rather easy to integrate into their current way of doing things. Rather than a “disruptive” technology that requires you to start from scratch, it is a lightweight addition to your toolkit that supercharges your work, so that you can do more, better, in less time.

Your research sounds interesting. Is there a website, or other resource, where people can learn more about it, or download your papers?

Thanks,
Christian


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