Good point and nice challenge! I added the ’7 pitfalls’ to my list of future topics and will let you know when I get around to do it.

Great list! I also agree with earlier comments about #4. Politics are always an issue and should not be avoided. I wourld You probably mean that process mining results can bring plain facts in discussions that are mostly about opinions and (personal) interests.

I would also like to challenge you to come with a list of 7 pitfalls using process mining.

Thanks for the input. That’s absolutely right, manual parts of the process will always need to be discovered via interviews (or must be made observable first to be evaluated in an automated way).

Good point. In principle, this is also the main argument of this post: That you need to talk to people and that process mining is not meant to avoid but to enhance that.

Perhaps mining some relevant process information upfront can be used to prove that there are problems (if any) and in this way convince people to buy in and participate?

I would change point 4. It’s not that you can skip interviews, it just proofs who is lying and who is not. Which is a good outcome in itself. And makes it more efficient (so possibly less nr of interviews needed: but I would not count on that).

It will definitely not replace interviews. You need buy-in and if nobody is cooperating you need to face this problem rather than avoid it.

I like your 7 reasons to do process mining as a consultant. Indeed process mining should be the starting point for better discussions and not to eliminate talking to people. When looking a the photo I wonder what David Brent/Ricky Gervais would do with process mining. It would be a pity if such irrational behavior would disappear in corporate environments .

Wil.

First of all, you’re right, points 5 and 6 are different. I only remembered the last half of point 5 which can be considered the same as point 6 (proving with hard data). But separating them is a good choice (and 7 is a magic number )

Although process discovery is the first and main use of process mining, the other analysis techniques should not be forgotten. Furthermore, I don’t see a feasible non-process mining approach for analysis such as performance, social network, etc. Timing each and every action manually for instance is a cumbersome task and is not always possible.

Joos